Connect with the ease of a paper plane moving through clear air.

1. Information We May Collect

• Account and subscription information, such as the email address, order identifiers, and billing status you provide when registering, signing in, subscribing, or receiving service notices.
• Device and app information, such as device type, operating system version, app version, language settings, crash logs, and basic diagnostics used for compatibility and troubleshooting.
• Connection-related technical information, such as connection time, selected server region, connection results, and basic performance signals used to provide the service and maintain stability.
• Customer support information, including the issue descriptions, screenshots, email address, and communication history you voluntarily share when contacting us.

2. How We Use Information

• To provide core functionality such as VPN access, route switching, account recognition, subscription management, and support.
• To monitor availability, improve connection stability, analyze interruptions, resolve crashes, and refine the product experience.
• To send important service-related notices when necessary, including subscription status, policy updates, security alerts, and service changes.
• To detect and help prevent fraud, abuse, unauthorized access, attacks, and other activity that may threaten service integrity.

3. Browsing Content and Sensitive Data

Unless required by law or strictly necessary to provide a specific feature, we do not proactively read, analyze, or sell the web content, message content, or specific in-app traffic you access through the service for advertising profiling. We emphasize a minimum-necessary approach and handle data only within the scope required to provide the service, maintain security, process payments, and respond to support requests.

4. Information Sharing and Disclosure

• We may share necessary information with service providers that support payments, cloud infrastructure, customer support, storage, or security, but only within the scope needed for those services.
• We may disclose information when required to do so by law, regulation, court order, or lawful government request.
• If a merger, acquisition, reorganization, or transfer of assets occurs, relevant information may be transferred as part of the transaction, subject to reasonable continuity of data protection obligations where possible.

5. Retention and Security

• We retain information for the shortest reasonable period necessary to fulfill the purposes described in this policy, subject to legal, dispute-resolution, and audit requirements.
• We use reasonable safeguards such as access controls, encrypted transmission, audit logging, and permission isolation, but no internet-based environment can be guaranteed risk-free.
• When information is no longer needed, we may delete it or process it through anonymization or de-identification in accordance with applicable law and internal procedures.

6. Your Rights

• Where permitted by applicable law, you may request access to, correction of, deletion of, restriction of, or export of personal information associated with you.
• You may reduce or stop certain processing activities by uninstalling the app, discontinuing use of the service, or contacting us.
• If you object to our information practices, you may contact us using the information on this page and we will make reasonable efforts to respond promptly.

7. Minors, Cross-Border Processing, and Updates

• If you are a minor, please use the Paper Plane service only with the consent and guidance of a parent or legal guardian.
• Because VPN and cloud services may operate across infrastructure in multiple regions, some information may be processed or stored in different jurisdictions with reasonable safeguards where possible.
• When this Privacy Policy changes, we may notify you through the website, the app, email, or other reasonable means. The updated version becomes effective on the date shown on this page.

1. Acceptance and Eligibility

• You represent that you have the legal capacity to enter into and comply with these terms. If you use the service on behalf of an organization, you represent that you are authorized to do so.
• You agree to use the Paper Plane service only in lawful, proper, and compliant ways under applicable laws and regulations.
• If you do not agree with any part of these terms, you must stop accessing the website and using the related services.

2. Accounts, Subscriptions, and Payments

• If the service includes registration, sign-in, membership, or subscriptions, you must provide truthful, accurate, and complete information and keep it up to date.
• You are responsible for safeguarding your account credentials and for activity conducted through your account. Please notify us promptly if you suspect unauthorized use.
• If the service involves trials, recurring billing, refunds, or other payment rules, pricing and terms shown on the purchase flow, app store, or order page will control.

3. Prohibited Conduct

• You may not use the service for unlawful activity, infringement, malware distribution, attacks, abusive circumvention, or any conduct that violates applicable law.
• You may not engage in unauthorized reverse engineering, cracking, interface abuse, scraping, mass account creation, account resale, or other destructive use of the service.
• You may not consume abnormal resources or conduct automated abuse in a way that interferes with the platform, vendors, or other users.

4. Availability and Changes

• We make reasonable efforts to maintain service continuity, but we do not guarantee uninterrupted availability, error-free operation, universal compatibility, or suitability for every region or device.
• We may update, suspend, or discontinue parts of the service, including features, locations, pricing, or availability, for reasons such as maintenance, security, upgrades, supply changes, policy shifts, or product strategy.
• If material changes occur, we may notify you through the website, app notices, email, or other reasonable channels.

5. Intellectual Property

• Unless otherwise stated, the Paper Plane website, app interface, visual design, graphics, text, code, trademarks, and related materials are protected by intellectual property laws.
• Without our prior written permission, you may not copy, modify, distribute, publicly display, resell, or build commercial derivative works based on the service.
• If you submit feedback or suggestions, you agree that we may use them to improve the product and service without additional compensation to you.

6. Disclaimers and Limitation of Liability

• To the fullest extent permitted by applicable law, Paper Plane is provided on an "as is" and "as available" basis, and the experience may vary because of network conditions, third-party services, device compatibility, or regional policy differences.
• To the extent permitted by law, our liability is limited for losses arising from force majeure, network outages, third-party payment or infrastructure failures, device issues, or misuse of the service.
• In no event will we be liable, to the extent permitted by law, for indirect, incidental, consequential, lost-profit, lost-data, or goodwill-related damages.

7. Termination, Governing Rules, and Contact

• We may suspend or terminate all or part of the service if you violate these terms, applicable law, or otherwise threaten service security or stability.
• The interpretation, enforceability, and resolution of disputes under these terms will be governed by applicable law. If any provision is found unenforceable, the remaining provisions will continue in effect.
• If you have questions about these terms, your subscription, your account, or service usage, please contact support@paperplane.app.